Q: Do I need a prescription to order ChefSpecs or NiteSpecs reading glasses?
A: No, we sell ready-to-wear reading glasses, in magnifications from 1.25 to 3.00. These are
designed for those with normal aging of the eye when reading becomes a challenge or for use for
reading over contact lenses. Be sure to consult with your eye care provider to find out if readers are
appropriate for your needs and, if so, what magnification you require.
Q: Can I order these with non-prescription lenses?
A: All of our glasses come with magnified lenses for reading although many opticians are able to
remove our lenses and create prescription or fashion lenses using just our frames. This is not a
service we provide and our warranties do not apply to modified eyewear.
Q: Can I exchange my readers for a different magnification?
A: You may exchange your readers within the 30-day exchange period. Please note that you will be
responsible for all shipping charges if you wish to make an exchange.
Q: I made a mistake when ordering, what do I do?
A: Please contact Customer Service immediately to inform us of your concern. You may reach us
by calling 415-482-8317 between 8:00 a.m. - 5:00 p.m. M-F Pacific Time. If you need to contact us
after hours, you can email us through our “Contact Us” page. We process our orders quickly so it's
important that we fix the mistake ASAP. Any changes to the order must be made within 24 hours.
After goods are shipped, we may be able to offer an exchange – but please note that you will be
responsible for any additional shipping charges.
Q: How long will my glasses take to be delivered?
A: Our goal is to process and ship orders within 1-2 business days after receipt and the order may
take up to 8 business days to reach its destination in the continental United States. If you need a
rush order, please call us at 415-482-8317 between 8:00 a.m. - 5:00 p.m. M-F Pacific Time and we’ll
work with you to make it happen!
Q: What if my eyewear needs adjusting after I get them?
A: Most optical stores will do minor adjustments for a small fee or even for free! This is not a service
we provide and are not liable for any damages for such adjustments
Q: What are your lenses made of?
A: We use lightweight optical plastic lenses in our glasses.
Q: What are your frames made out of?
Our frames are made of the highest quality cellulose a lightweight plastic that is most commonly used
for fine eyewear.
Q: Do you sell prescription glasses and sunglasses?
A: No, not at this time.
Q: Do you sell bifocal reading glasses?
A: No, not at this time.
TERMS AND CONDITIONS
Q: How do I pay you?
A: We accept all major credit and debit cards (VISA, MasterCard and American Express) as well as
Q: What is your guarantee and refund policy?
A: We know that each and every purchase is noteworthy, whether it's your favorite readers or a gift
for someone special. That's why we make the complete satisfaction of every customer our number
one priority. We stand behind your purchase because we believe in the quality of our products, and
we want to maintain a long, happy relationship with everyone who shops with us. If your purchase
fails to meet your expectations, we want to know. And if your glasses are defective in any way, or
simply did not perform as expected, we'll replace it at no extra charge.
We want to ensure you are absolutely delighted with our products. You have our word that we'll
provide reliable quality and a commitment to service like no one else. Happy reading!
A: We respect your privacy and we will not disclose, rent or sell your e-mail address or other contact
information to any other company. We collect this information in order to process your order
efficiently and only for this reason.
Q: Is the payment page secure?
A: Our payment processing is managed and secured by Stripe. Stripe has been audited by a PCI certified
auditor, and certified to PCI Service Provider Level 1, the most stringent level of certification
available. PCI stands for Payment Card Industry. It is an application that protects the identity of
those people who shop over the Internet. It protects your identity from being stolen by others.